This table lists errors you may encounter. The table lists the condition (what), the error you will receive and the option in the App to resolve the error.
Error Message Text
Cannot read check. Please retake the photo. Hold the camera steady and ensure all four corners are visible.
Could not find endorsement on back of check. Make sure check is endorsed and retake the photo.
This check has already been submitted. We cannot accept it again.
Poor lighting or contrast detected. Please retake the photo with good lighting.
Cannot read account data on bottom of check. Please retake the photo. Ensure the camera is in focus and all four corners are visible.
Significant rotation or angle detected. Please retake the photo. Hold phone flat above check and keep all four corners visible.
It appears you submitted 2 images of front of check. Please retake both front and rear photos.
The amount you entered did not match the amount detected. Please re-enter amount and retake photo.
App Button
Retake
Retake
New Deposit
Retake
Retake
Retake
Retake
New Deposit
