Yes. In the credit report section there is a message that will say if your credit score is currently frozen.
Why is Credit Sense deactivated?
After 120 days of no activity in Online Banking Credit Sense will automatically deactivate. Customers will need to re-enroll.
Can customers use Credit Sense on mobile devices?
Yes. Credit Sense is available for both mobile and tablet devices and is integrated inside our mobile application.
How do customers change their email address or other personal information?
If you access Credit Sense program through your online banking, you have to do nothing! Your email address will get updated automatically in Credit Sense when you update it in online banking. However, we always encourage you to inform Cornerstone Bank of any contact information updates.
Does Credit Sense offer credit report monitoring?
Yes. Credit Sense will monitor and send email alerts when there’s been a change to your credit profile.
Will accessing Credit Sense affect my credit and potentially lower my credit score?
No. Checking Credit Sense is a “soft inquiry”, which does not affect your credit score. Lenders use “hard inquiries” to make decisions about your credit worthiness when you apply for loans.
There is a section on the site that features both Cornerstone Bank product offers and financial education articles. Why am I seeing this?
Based on your Credit Sense information, you may receive Cornerstone Bank offers on products that may be of interest to you. The educational articles, written by Jean Chatzky and the Credit Sense team, are designed to provide helpful tips on how you can manage credit and debt wisely.
What if the information provided by Credit Sense appears to be wrong or inaccurate?
Credit Sense makes its best effort to show you the most relevant information from your credit report. If you think that some of the information is wrong or inaccurate, we encourage you to take advantage of obtaining free credit reports from www.annualcreditreport.com, and then pursuing with each bureau individually. Each bureau has its own process for correcting inaccurate information but every user can “File a Dispute” by clicking on the “Dispute” link within their Credit Sense Credit Report. However, The Federal Trade Commission website offers step-by-step instructions on how to contact the bureaus and correct errors.
If the bank doesn’t use Credit Sense to make loan decisions, why do we offer it?
Credit Sense can help you manage your credit so when it comes time to borrow for a big-ticket purchase—like buying a home, car or paying for college—you have a clear picture of your credit health and can qualify for the best possible interest rate. You’ll also see other products and services Cornerstone Bank offers to help you reach your financial goals.
How does Credit Sense keep my financial information secure?
Credit Sense uses bank level encryption and security measures to keep your data safe and secure. Your personal information is never shared with or sold to a third party.
