Who can use the mobile deposit service?

You can use the Mobile Deposit service if:

  • You are enrolled in Cornerstone Bank Personal Online Banking.
  • You have downloaded the Cornerstone Bank App and enrolled in Mobile Banking.
  • You have a supported iPhone or Android device.
  • You are an owner on an active personal checking or savings account.
  • You read and accept the Mobile Deposit Terms and Conditions.

Is mobile deposit secure?

Yes. Using Mobile Deposit via our mobile banking app offers the same security features and protection as our online banking service, including security login, as well as a timeout feature when your mobile device is not in use. We use advanced encryption and security technology:

  • When you log in with your smartphone, we confirm your credentials and device.
  • Online banking credentials are not stored on your mobile device.
  • Check images are not stored on your mobile device.
  • We require frequent password changes.
  • You can view accounts by nicknames you define, not by account numbers.
  • 128-bit encryption masks your sensitive information.

In addition, please follow these best practices to secure your mobile device:

  • Keep passwords, usernames and authentication information confidential and do not share them with others.
  • Always remember to log off properly when you have completed your mobile banking session.
  • Do not leave your mobile phone unattended.
  • In the event that your mobile device is lost or stolen, your mobile banking service can be disabled by calling 888-297-2100.
  • Lost or stolen phones should be reported to the carrier promptly.
  • Password-protect your device.
  • Always lock your device when it’s not in use.
  • Set your device to automatically lock after being idle for a set amount of time.
  • Set your device to use a longer and stronger password than the default 4-digit unlock code if this option is available on your phone.
  • Never send personal information (account numbers, passwords, social security number, etc.) using text messaging. If a message is intercepted or your phone is stolen, it could be used in ID theft.
  • To ensure the safety of your personal and account information, only download mobile apps from reputable sources (i.e. Google Play or Apple App Store).

How do I enroll in mobile banking?

After you login to online banking,

  • Click on Options and scroll down to Mobile Banking Profile.
  • Click on Manage Devices.
    • If you are not enrolled, this will state Enrollment Status: Not Enrolled and you have the option to Enroll Now.
  • When you choose Enroll Now, you will be taken to the Terms and Conditions to accept.
  • You will then be directed to the Mobile Banking Main Menu to walk through the set up of your Mobile Banking using text, app, or mobile browser.

What if I need a replacement card?

Should you need a replacement card in between renewals, we can take care of that for you for a small fee. Check with your local Cornerstone Bank location or call us at 888-297-2100 for more information.

Can I set up email or text alerts?

Yes. Alerts can be set up to notify you of certain activity on your account. To setup alerts, log-in to online banking, click on Alerts in the top right corner of the screen, choose the type of alert and click on set up new alert. You will be prompted to choose a category, type of alert, which account you wish to have alerts on and whether to be notified by email or text.