If you have MasterCard questions while traveling, please call 877-253-8964.
To activate or change your PIN, log-in to your “CSB Personal” app and go to “Cards” at the bottom of the screen. Once there, make sure the card you’d like to change the PIN on is showing on the screen, then scroll down and click on “Set PIN”. Follow the prompts to complete the change.
Please call 800-992-3808 with any questions.
Yes. In the credit report section there is a message that will say if your credit score is currently frozen.
After 120 days of no activity in Online Banking Credit Sense will automatically deactivate. Customers will need to re-enroll.
Yes. Credit Sense is available for both mobile and tablet devices and is integrated inside our mobile application.
If you access Credit Sense program through your online banking, you have to do nothing! Your email address will get updated automatically in Credit Sense when you update it in online banking. However, we always encourage you to inform Cornerstone Bank of any contact information updates.
Yes. Credit Sense will monitor and send email alerts when there’s been a change to your credit profile.
No. Checking Credit Sense is a “soft inquiry”, which does not affect your credit score. Lenders use “hard inquiries” to make decisions about your credit worthiness when you apply for loans.
Based on your Credit Sense information, you may receive Cornerstone Bank offers on products that may be of interest to you. The educational articles, written by Jean Chatzky and the Credit Sense team, are designed to provide helpful tips on how you can manage credit and debt wisely.
Credit Sense makes its best effort to show you the most relevant information from your credit report. If you think that some of the information is wrong or inaccurate, we encourage you to take advantage of obtaining free credit reports from www.annualcreditreport.com, and then pursuing with each bureau individually. Each bureau has its own process for correcting inaccurate information but every user can “File a Dispute” by clicking on the “Dispute” link within their Credit Sense Credit Report. However, The Federal Trade Commission website offers step-by-step instructions on how to contact the bureaus and correct errors.