Our real-time account alerts are here!
If you liked our old account alerts, then you are going to LOVE our new SecureAlerts! These real-time alerts allow you to monitor your account activity, your way.
SecureAlerts can let you know the moment something important happens in your account. Alerts you choose to receive are sent via email, text*, or push notifications to your smartphone with our Mobile Banking app.
With SecureAlerts you’ll always know exactly what’s happening with your money, and you can watch for suspicious activity in real-time. It’s a free service for our customers.
Notice: Current alerts will not transfer to the new alert system and will not be active after July 31st. After SecureAlerts launch, please log in to Online Banking and re-enroll in the alerts you wish to receive.
*Message and data rates may apply
Frequently Asked Questions
Q: Can I use alerts to help guard against fraud?
A: Absolutely. We recommend that all customers set up SecureAlerts to monitor account activity. When you activate SecureAlerts you’ll know exactly what’s happening with your money, and you can watch for suspicious activity in real-time.
Q: Is there a fee to receive alerts?
A: No. This is a free service. However note that text message and data fees may be charged by your service provider to receive text alerts.
Q: How do I sign up to receive SecureAlerts?
A: Simple. ,Log on to Online Banking and select Alerts at the top right. You can choose the alerts you wish to receive from the Alert Options tab.
Q: Do I have to be enrolled for Online Banking to receive SecureAlerts?
A: Yes. You can set up alerts from Online Banking. Or you can choose to receive push notification alerts, which are set up from our Mobile Banking app.
Q: Can I send alerts to more than one person?
A: Yes. When setting up alerts, in the Contact Options tab there is a link to add additional email addresses and text numbers.
Q: How do I activate an email address or phone number to receive alerts?
A: When setting up alerts from the Contact Options tab, click “send activation code”. Type the code you receive into the activation box.
Q: Can I set up alerts from the mobile banking app?
A: Yes. To set up push notifications through our Mobile Banking app, log on, select More from the bottom of the screen, then Alerts. Turn on Push Notifications. Once turned on, you can set up account alerts, security alerts, and view your recent history of alerts sent.
Q: Can I take action from a push notification alert?
A: Yes. With new SecureAlerts you can take action from the High Balance and Low Balance Push Notification Alerts. When you receive them, interact with the alerts by swiping or tapping to transfer funds.
Q: Can I choose not to receive alerts in middle of the night?
A: There is a Do not Disturb option you can set up for the Alerts. In Online Banking, go to Alerts, click on “Contact Options” and set-up Do Not Disturb under each contact option. If you set-up Do Not Disturb, alerts will still happen, but will not be sent until the Do Not Disturb period is off. You can also put your phone on DND and you will not get them until that is turned back on.
Q: Can I review past alerts?
A: Yes. Log on to Online Banking and go to the Sent Alerts screen.
- It displays a list of your alerts with the details.
- You can mark as read or delete past alerts from here.
- You can also view past alerts from our Mobile Banking app.
Q: How do I delete or modify alerts?
A: From the Alert screen, click the Overview tab to view all of your alerts. Click to Edit or Delete any existing alert.
Q: What are the system requirements to receive alerts though the Mobile Banking app?
A: Our Mobile Banking app supports mobile devices using operating system versions of Android 6.0 or Apple iOS 12 or newer.